1. About Sannas Recovery & Executive Coaching

The company is based in Mölndal. The company's postal address is Hagåkersvägen 6A, Mölndal.

If you wish to get in touch with us, please send an email to sanna@recoverycoachen.com with your case and contact details and we will get back to you shortly.

2. Order

Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about the products, price, billing and delivery address.

If there is any error in the order confirmation, please contact us immediately by e-mail to sanna@recoverycoachen.com.

3. Delivery

Our normal delivery times are 2-4 days. NOTE! Orders placed on weekends will be shipped the following Monday at the earliest.

In the event of a delay in delivery (without us having notified you of a longer delivery time), please contact us at the following e-mail address: sanna@recoverycoachen.com.

4. Prices

All prices in the shop are quoted in SEK and all prices include VAT.

We reserve the right to change prices due to price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

5. Law of Aggression

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received an item that you have ordered.

5.1 When exercising your right of withdrawal:

You must notify us that you regret your decision. The notice should be sent to us at sanna@recoverycoachen.com. Your notice must clearly state your name, address, email address, order number and the goods being returned.

You should return the products to us immediately and at the latest within 14 days of the withdrawal notice.

You are responsible for the return freight, delivery and condition of the products upon return, so the products should be sent well packed and in their original packaging.

We reserve the right to deduct from the amount of the refund an amount corresponding to the depreciation in value compared to the original value of the product in the case of a used or damaged product.

5.2 The right of withdrawal does not apply in the case of:

• Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
• Products that have the nature of a sealed audio or video recording and where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes. For example, a personalised meal plan.
• Services that have been completed and where you have expressly consented to the commencement of the service without the right of withdrawal.
• Goods that can deteriorate quickly, such as food.
• Loose issues of newspapers or magazines.
• Digital products downloaded or sent by email.
  
  For more on the legal right of withdrawal, see here.

6. Complaints and claims

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the defect free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any error or defect should always be complained to sanna@recoverycoachen.com stating your name, address, e-mail address, order number and a description of the error.

If we are unable to rectify the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will pay the return freight for accepted complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow the guidelines of the Swedish Complaints Board, see arn.se.

7. Disclaimer

We accept no responsibility for indirect damage that may occur due to the product.

We accept no responsibility for delays/failures due to circumstances beyond our control (Force Majeure). These circumstances may include, for example, labour disputes, fire, war, governmental decisions, reduced or non-delivery from the supplier.

Furthermore, no responsibility is taken for any changes to the products/product characteristics as modified by the respective supplier and other factors beyond our control.

8. Product information

We reserve the right to make any typographical errors on this website as well as final sale of products. We do not guarantee that the images represent the exact appearance of the products as some colour difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

9. Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting asks to be stored on your computer in order to provide access to various functions. It is possible to set your browser to automatically refuse cookies. More information can be found on the Post and Telecom Authority's website.

10. Personal data

By shopping at Sannas Recovery & Executive Coaching you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

Sannas Recovery & Executive Coaching is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in cases where you have requested newsletters or promotional offers - in order to tailor marketing to your individual needs.

The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

• 10.1 What is personal data?
  Personal data is any information that can be directly or indirectly attributed to a natural person.
• 10.2 What data do we store?
  In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
• Your data is stored for as long as we have a legal basis to process your data, for example to fulfil the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
• 10.3 Legal basis
  In connection with a purchase, your personal data will be processed in order to fulfil the contract with you.
  Marketing, promotions and similar mailings are carried out with your consent.
• 10.4 What data is shared and for what purpose?
  10.4.1 Payment provider
• When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, your personal identity number is also stored with the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud.
  The payment providers (payment services) we use are: Bankgiro, Swish.
• 10.4.2 Carrier
  In order to deliver your orders and complete our contract, we need to share specific information with the carrier. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes.
• 10.4.3 Newsletter
  If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is in order to keep you updated with information and offers for marketing purposes.
  We use for sending newsletters.
• 10.5 Right of access
  You have the right to obtain extracts of any information held about you by us. Extracts are supplied electronically in a readable format.
• 10.6 Right to rectification
  You have the right to ask us to update inaccurate information or to supplement information that is inaccurate.
• 10.7 Right to be forgotten
  You may request the deletion of your personal data at any time. There are few exceptions to the right to erasure, such as if it is to be retained because we need to comply with a legal obligation (for example, under the Accountancy Act).
• 10.8 Responsible for data protection
  Sannas Recovery & Executive Coaching is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
• 10.9 How we protect your personal data
  We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
  We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB, based in Helsingborg.

11. Amendments to the General Terms and Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions will be deemed to have been accepted upon placing an order or visiting the website.

12. Disputes and choice of law

In the event that a dispute cannot be resolved by agreement between the company's customer service and the customer, you as a customer can turn to the Swedish Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute mediation platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow the decision of the ARN or equivalent dispute resolution body.

Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.